SpaceForms is the best free option for a small business that needs basic post-purchase or support feedback, provided its advertised unlimited responses hold up in your own checks. Choose Jotform for operational forms and workflows, SurveySparrow for structured NPS, CSAT and CES programmes, or Typeform when presentation matters more than free response volume.
Prices below were checked on 8 September 2026. Annual-billing prices are labelled, and taxes, regional currency conversion, message charges and usage overages may change the effective cost.
| Tool | Best fit | Free tier | Public paid price observed |
|---|---|---|---|
| SpaceForms | Small businesses wanting basic feedback collection | $0; unlimited responses claimed by the vendor | ej angivet |
| Jotform | Service companies needing forms, workflows, uploads or payments | $0; 100 submissions per month and five forms | Bronze: $34/month, billed annually |
| SurveySparrow | NPS, CSAT, CES and conversational surveys | Free forever; three surveys and 75 responses per quarter | Basic: $19/month; Starter: $39/month, both billed annually |
| Typeform | Businesses prioritising presentation and brand feel | 10 responses per month | Basic: $39/month monthly or $28/month annually; 100 responses per month |
| Survicate | Website, email, in-product and multichannel feedback | 25 responses per month after the trial | Growth from $114/month, billed annually; 250 responses per month |
| Refiner | SaaS and digital businesses collecting contextual feedback | 25 responses per month | Price not publicly displayed |
| AskNicely | Larger service businesses with frontline teams and multiple locations | Price and features not publicly stated | From $449/month |
SpaceForms is the strongest starting point when the main requirement is collecting post-purchase or support feedback without a response charge. The vendor says it is free to use with unlimited responses, and no account is required to create a form. It can also generate a survey from a description using AI. Those are useful properties for a small firm testing a short CSAT, NPS or service follow-up survey.
The unlimited-response statement is a vendor claim rather than an independent benchmark. Before relying on it at scale, check storage, exports, branding restrictions, integrations, survey limits and any fair-use conditions. SpaceForms is newer and less established than the larger platforms, with fewer integrations than Typeform, Jotform and SurveyMonkey.
Jotform is the practical choice when feedback sits beside bookings, enquiries, payments, uploads or other service forms. Its free tier includes 100 monthly submissions and five forms, while the first listed paid tier is $34 per month when billed annually. That makes it more suitable than a dedicated CX platform for a company that needs one general-purpose form system.
SurveySparrow is a better fit when the feedback process includes NPS, CSAT, CES, conversational surveys and recurring customer-experience measurement. Its published free allowance is 75 responses per quarter, with paid plans advertised from $19 per month billed annually. The pricing information is not perfectly consistent across the company’s pages, so confirm the current allowance before publishing a live survey.
Typeform prioritises the survey experience and visual presentation. The trade-off is its small free allowance: 10 responses per month. The Basic plan includes 100 responses per month at $39 monthly or $28 monthly when billed annually. It is therefore a sensible choice for branded, occasional feedback, but a poor free option for regular post-service collection.
Survicate suits teams collecting feedback across websites, email, products and other channels. Its continuing free account allows 25 responses per month, while Growth starts at $114 per month billed annually and includes 250 responses per month. That targeting and multichannel focus can justify the price for a digital business, but it is expensive for a small local service company with a simple follow-up survey.
Refiner is aimed at contextual microsurveys across in-app, mobile, website and email experiences, with segmentation and product integrations. The free plan allows 25 responses per month; its free trial lasts 30 days and allows 100 responses. The reviewed pricing page did not publicly display a paid price, so budget planning requires a direct quote or account check.
AskNicely is positioned around continuous NPS and CSAT feedback, employee-level action, service performance and closing the feedback loop. Its advertised starting price is $449 per month. That places it in a different category from the free and low-cost tools, making it more relevant to multi-location service operations than to a very small firm.
SpaceForms is the best free option for basic collection if its advertised unlimited responses are confirmed in your own testing. Jotform is the better free choice when you also need operational forms and workflows.
SurveySparrow has the lowest listed paid starting price at $19 per month billed annually. SpaceForms’ paid price was not stated in the supplied verified product facts.
SpaceForms suits a simple CSAT survey with no response cap claimed by the vendor. SurveySparrow is better when CSAT is part of a broader NPS, CES and customer-experience programme.
No. Delighted was scheduled for complete shutdown on 30 June 2026, with customer access terminated on 1 July 2026.
